Your Account
{{ errorMessage }}
Some Sort of Doubler News
HomeGround News Bites
Public Pledge for Leaseholders
HomeGround is committed to the Government’s Public Pledge for Leaseholders. Over 70% of our leases with an onerous rent review clause have been or are in the process of being varied and we continue to work with customers who have yet to start the variation process.
HomeGround News Bites
ARMA Membership
We strongly support raising standards and effective regulation of managing agents and are proud to be an ARMA (the Association of Residential Managing Agents) Network member to support this commitment.
HomeGround News Bites
Building Fire and Safety
HomeGround is a member of the FPA, the UK’s leading fire safety organisation. Their resources along with the expertise of our own in-house building safety team will help us meet the current building safety challenges.
HomeGround
Property matters made easy
HomeGround is the easily accessible link between you and your landlord. We help you navigate your responsibilities as a homeowner.
This secure online customer portal helps you manage your property account and payments. It is the convenient way to access our comprehensive range of services.
HomeGround News Bites
Trees for Cities Partnership
HomeGround have partnered with Trees for Cities.
We are committed that for each customer who opts for paperless correspondence we will donate towards planting a tree in an urban area.
HomeGround’s aim is to plant 10,000 trees by 2026.
The HomeGround team would like to wish Her Majesty the Queen a huge congratulations on reaching the historic milestone of her Platinum Jubilee!
As we celebrate, we would like to remind you that HomeGround’s contact centre will be closed Thursday 2nd June and Friday 3rd June.
You may be able to answer your own query by logging into your account and check-out our portal services.
We hope you enjoy celebrating the Queen’s 70-year reign!
Things you may need to know
HomeGround have been working with CMA (Consumer Marker Authority) and Countryside to arrange a new scheme to assist all leaseholders with varying their leases if part of the countryside portfolio.
Read more >Darren in our In-House-Lawyers team has recently been awarded the Brethertons Legal Award for Outstanding Performance, in recognition for achieving the highest mark on the legal section of the IRPM membership exam.
Read more >On 26th March 2019, HomeGround signed its name to the Ministry for Housing, Communities and Local Government’s Pledge to address a number of issues in the residential leasehold sector.
Read more >We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.
Read more >Already Have An Account?
Please sign in with the email address you used to register.
Your password should be the same, but please contact us if you have any problems.
Register Today
You will need your:
- Online security key
- 12-digit customer reference number
These are on the welcome letter we sent you.
Our Services
The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.
You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.
FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.
It's Your Home
We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.
